Refund policy

Coffee Purchases
Because coffee is a fresh, perishable product, we're unable to accept returns or exchanges on opened or unopened bags due to personal taste preference. Every batch is roasted with care and checked for quality before it ships.

That said, we stand behind what we send you. If your order arrives damaged, defective, or isn't what you ordered, contact us within 14 days of delivery at [info@scrap.coffee.com] with your order number and a photo of the issue — we'll send a replacement or issue a full refund, no questions asked.

Non-Coffee Items (merch, brewing equipment, gift sets, etc. — coming soon)
We accept returns on unused, unopened non-coffee items within 14 days of delivery. Items must be in original packaging and shipped back to us before a refund or replacement is issued. To start a return, email us at [info@scrap.coffee.com] with your order number and we'll send you return instructions.

Refunds
Once we receive and inspect your return, we'll notify you by email. Approved refunds are issued to your original payment method within 5–7 business days. Shipping costs are non-refundable, and return shipping is the customer's responsibility unless the item arrived damaged or incorrect.

Subscriptions
You can pause, skip, or cancel your coffee subscription anytime through your account before the next billing cycle.

Questions?
Reach out anytime at [info@scrap.coffee.com] — we're happy to help.